Privacy Policy

1. Introduction

SureProgramming ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our crash reporting service ("Service").

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name
• Email address
• Password (stored securely using bcrypt hashing)
• Payment information (processed by PayPal; we do not store card details)

2.2 Crash Report Data

When your applications send crash reports, we collect:

• Stack traces and error messages
• Device information (model, manufacturer)
• Operating system name and version
• Application version
• Custom data you choose to include
• User identifiers you assign (optional)
• Breadcrumbs/activity logs (if enabled)

2.3 Usage Data

We automatically collect:

• IP addresses (for security and rate limiting)
• Browser type and version
• Pages visited and features used
• Session duration and activity

3. How We Use Your Information

Purpose	Legal Basis (GDPR)
Provide and maintain the Service	Contract performance
Process payments and subscriptions	Contract performance
Send transactional emails (receipts, alerts)	Contract performance
Improve and optimize the Service	Legitimate interest
Prevent fraud and abuse	Legitimate interest
Send marketing communications (with consent)	Consent
Comply with legal obligations	Legal obligation

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Third parties who help us operate the Service (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Third-Party Services

• PayPal: Payment processing (Privacy Policy)
• Hosting Provider: Data storage and infrastructure

5. Data Retention

We retain data as follows:

• Account Data: Until you delete your account
• Crash Reports: According to your configured retention period (30-365 days, default 90 days)
• Payment Records: 7 years (legal requirement)
• Audit Logs: 2 years

After deletion, data may remain in backups for up to 30 days.

6. Data Security

We implement security measures including:

• HTTPS encryption for all connections
• Bcrypt password hashing
• Two-factor authentication (optional)
• Rate limiting and abuse prevention
• Regular security audits
• Access controls and audit logging

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Object: Object to certain processing activities
• Restrict: Limit how we use your data
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at privacy@sureprogramming.com or use the data export/deletion features in your account settings.

8. Data Export and Deletion

You can:

• Export Data: Download your data from Dashboard → Settings → Data Export
• Delete Account: Request account deletion from Dashboard → Settings → Delete Account

Account deletion requests are processed within 30 days. Some data may be retained for legal compliance.

9. Cookies

We use cookies for:

• Essential: Session management, authentication
• Functional: Remembering your preferences
• Analytics: Understanding usage patterns (anonymized)

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

10. International Transfers

Our servers are located in the United States. If you are outside the US, your data will be transferred to and processed in the US. We implement appropriate safeguards for international transfers.

11. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. The "Last Updated" date indicates when changes were made.

13. Contact Us

For privacy-related questions or concerns:

Email: privacy@sureprogramming.com
Data Protection Officer: dpo@sureprogramming.com

14. Supervisory Authority

If you are in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.