Refund Policy

1. Free Trial

All new accounts include a 7-day free trial with full access to all features. No payment information is required to start your trial.

During the trial, you can:

• Create unlimited apps
• Receive unlimited crash reports
• Access all dashboard features
• Invite team members

If you don't subscribe before the trial ends, your account will be limited to read-only access. Your data will be preserved for 30 days, giving you time to subscribe if you choose.

2. Subscription Refunds

First Payment (14-Day Guarantee)

If you subscribe and are not satisfied with the Service, you may request a full refund within 14 days of your first payment. No questions asked.

Subsequent Payments

After the initial 14-day period, subscription payments are generally non-refundable. However, we may consider refunds in exceptional circumstances, such as:

• Extended service outages caused by us
• Billing errors on our part
• Extenuating personal circumstances

3. How to Request a Refund

To request a refund:

1. Email support@sureprogramming.com with subject "Refund Request"
2. Include your account email address
3. Briefly explain why you're requesting a refund (optional but helpful)

We will process your request within 5 business days. Refunds are issued to the original payment method.

4. Cancellation vs. Refund

To cancel without requesting a refund, go to Dashboard → Settings → Subscription → Cancel.

5. Partial Refunds

We do not offer partial refunds for unused time. If you cancel mid-cycle, you retain access until the end of your billing period.

6. Chargebacks

If you initiate a chargeback (dispute) with PayPal or your bank instead of contacting us for a refund:

• Your account will be immediately suspended
• We may contest the chargeback with evidence of service delivery
• Future sign-ups may be blocked

Please contact us first. We're happy to resolve issues directly.

7. Service Credits

In some cases, instead of a refund, we may offer service credits that extend your subscription. This is at our discretion and typically offered for minor issues or as a goodwill gesture.

8. Exceptions

Refunds will not be provided for:

• Accounts terminated for Terms of Service violations
• Failure to cancel before renewal (set a reminder!)
• Dissatisfaction with features clearly documented before purchase
• Issues caused by your own systems or integrations

9. Contact Us

Questions about our refund policy?

Email: support@sureprogramming.com
Response time: Within 24 hours on business days