Terms of Service

1. Acceptance of Terms

By accessing or using SureProgramming's crash reporting service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all users of the Service, including users who contribute content, information, and other materials or services.

2. Description of Service

SureProgramming provides a crash reporting and analytics service for software applications. The Service includes:

• Crash report collection and analysis
• Error tracking and monitoring
• Analytics dashboards
• SDK libraries for integration
• API access for programmatic use
• Team collaboration features

3. Account Registration

To use the Service, you must:

• Create an account with accurate and complete information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account
• Be at least 18 years old or have parental consent

You are responsible for all activities that occur under your account.

4. Subscription and Payment

Free Trial: New accounts receive a 7-day free trial with full access to all features. No credit card is required for the trial.

Subscription: After the trial period, continued use of the Service requires a paid subscription at $10 USD per month.

Billing: Subscriptions are billed monthly in advance. All fees are non-refundable except as expressly set forth in our Refund Policy.

Cancellation: You may cancel your subscription at any time. Access continues until the end of the current billing period.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Submit malicious code or content designed to harm the Service
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or servers
• Resell or redistribute the Service without authorization
• Use the Service to collect personal data without proper consent
• Exceed reasonable usage limits that impact other users

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data.

Your Data: You retain ownership of all data you submit to the Service. We process your data only to provide the Service.

Crash Data: Crash reports may contain technical information from your users' devices. You are responsible for ensuring you have appropriate consent to collect this data.

7. Data Retention

Crash data is retained according to your account settings (default: 90 days). You can configure retention periods in your dashboard. Deleted data is permanently removed within 30 days.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for:

• Scheduled maintenance (with advance notice when possible)
• Emergency repairs
• Circumstances beyond our reasonable control

9. Intellectual Property

The Service, including its software, design, and documentation, is owned by SureProgramming and protected by intellectual property laws. You are granted a limited, non-exclusive license to use the Service for its intended purpose.

Our SDKs are provided under the MIT License.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUREPROGRAMMING SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability for any claims arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR AVAILABLE AT ALL TIMES.

12. Indemnification

You agree to indemnify and hold harmless SureProgramming from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

13. Termination

We may suspend or terminate your access to the Service if you violate these Terms or for any other reason with reasonable notice. Upon termination:

• Your right to use the Service ceases immediately
• You may request export of your data within 30 days
• We may delete your data after the retention period

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

16. Contact

For questions about these Terms, contact us at:

Email: legal@sureprogramming.com