The short version: Cancel anytime from Settings, and you keep Pro until the end of the period you've paid for. If you're not happy, ask within 14 days of your first Pro payment, or within 14 days of a yearly renewal, and we'll refund it in full.
Cancelling Pro
- Go to Settings → Manage billing and choose Cancel plan. You don't need to contact us, and there are no cancellation fees.
- You keep Pro until the end of your current billing period. After that, your account moves to the Free plan and you won't be charged again.
- Your projects and data are not deleted when you cancel. If you're over a Free plan limit (for example, more than one project), your extra projects become read-only until you upgrade again or remove some, and new crash events or feedback pause when you reach the Free monthly limits.
- If you change your mind before the period ends, you can renew from Manage billing and keep your current price.
Refunds
- First payment: if you're unhappy with Pro, contact us within 14 days of your first Pro payment for a full refund.
- Yearly renewals: if your yearly plan renews and you didn't mean to keep it, contact us within 14 days of the renewal charge for a full refund.
- Monthly renewals: monthly renewal payments are not refundable, but you can cancel anytime to stop future charges.
- Our mistakes: if you were charged in error, charged twice, or couldn't use Pro because of a problem on our side, we'll make it right with a refund, regardless of timing.
When we refund a subscription payment in full, the subscription is cancelled and your account moves to the Free plan right away. Any sales tax charged on that payment is refunded with it.
How to request a refund
Email support@sureprogramming.com from the email address on your account and tell us which payment you'd like refunded. You don't have to give a reason, although we'd appreciate knowing how we could do better. Refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank.
Failed payments
If a renewal payment fails, we'll email you and retry the charge over the following days. You can update your card anytime under Settings → Manage billing. If the payment still can't be collected, the subscription ends and your account moves to the Free plan. Your data is not deleted.
Disputes
If something looks wrong on your statement, please contact us before disputing the charge with your bank. We can usually fix it faster, and a dispute can take weeks to resolve. Charges from us appear on your statement as SUREPROGRAMMING.
Changes to this policy
If we change this policy, the version in effect when you were charged applies to that payment. See our Terms of Service for more about subscriptions and billing.